Encircle Program Terms & Conditions
This Encircle Program is a loyalty program offered by Titan Global Retail LLC  (“Titan”/ “Company”) and is operated under the following terms and conditions. By enrolling into the Encircle Program you are confirming that you have read, understood and agreed upon the terms and conditions that govern the Encircle Program. As an Encircle Program member, you hereby provide your explicit consent to receive promotional communication relating to the Company’s authorised brands.

1. Membership is voluntary and open to individuals who have attained the age of 18 and who are residents of the United Arab Emirates or Indian Citizens visiting the United Arab Emirates. Members shall be recognized through concerned individual’s UAE or Indian mobile numbers registered with the Company and verification of their address.

2. The Titan Encircle Program membership is non-transferable.

3. No physical membership cards will be issued to the enrolled members.

4. Reward points can be redeemed only at any Company operated stores and/or kiosks of the brands “Tanishq” and “Titan” across UAE (“Stores”). It may be noted that points cannot be availed or redeemed, as the case may be, for purchases made from stores of authorised dealers. 

5. To earn points, while making purchases at the Stores across UAE, members shall be required to mention their Encircle Membership number or registered mobile number to the cashier before billing. Points will be credited only when membership number or registered mobile number is provided while billing. Please ensure to check mobile number matching with your name and update us with change of mobile number by visiting the stores or by calling the store at +971 42281458, +971 565475393.

6. The value of one point is equal to AED 1. However, reward points cannot be redeemed for cash.

7. Encircle Reward Points issued by Company to the members are free and is without any consideration to be paid by member who is enrolled. The allotment and redemption of reward points will be solely at the discretion of Company.

8. Titan Encircle Program benefit cannot be clubbed with any other offer or discount, viz. reward points will not be awarded in the following cases:
i. Special offers / promotions / items excluded by the management
ii. Points Earning/Accrual will not be applicable during the following schemes: Activation/Consumer scheme, Best Buy, End Of Season Sale(EOSS), Discount given during all exchange offers, Gift With Purchase offer
iii. Against the purchase of gold coins/bars and silver articles.
iv. Against purchase of Gift Vouchers, Gift Cards & Extended Maintenance Guarantee card.

9. The name on the invoice should be the same as the registered name in the Encircle Program for successful earning of points and redemption of points.

10. One Time Password is mandatory for redeeming the available points, so Members should carry their phone with the registered mobile number while redeeming Encircle points at Company's' outlet. OTP will be sent to the registered mobile number while billing is done and the same should be shared with cashier for point redemption.

11. Redemption of reward points by relative or friend of an Encircle Member shall be subject to production of appropriate photo ID proof and address proof issued by Government authority and the sufficiency of any address/ID proof documents is as decided by Company and is at the sole discretion of Company, which is final and binding. 

12. Reward Points once redeemed against a purchase can in no event be re-credited unless there is return or exchange of the product and upon such return and/or exchange, the points will be reversed to the Member’s account and it will be made available for their next purchase/exchanged product. No cash refund will be entertained for purchases made by redeeming reward points in the case of purchase returns.

13. The credit of reward points against purchases will take at least 2 days from the invoice date to reflect in the Member's account. However, Titan shall not be responsible for any delay in having the reward points credited into the member's account.

14. Reward points will be given on invoice value net of Encircle Points redeemed.

15. Titan Encircle Membership will be active for 36 months from the date of their last transaction at any of the stores/kiosks of Titan’s brands (offline/online). Customers will have to enrol as a new member if they are returning after 36 months.

16.   Reward points and Tiers  will be valid for 24 months from the month of last transaction. If not redeemed within 24 months from the date of last transaction, such reward points shall lapse.

17.  For details of Tiers, details of earning of points and upgrading of the Tiers please refer to www.titanencircle.com  and the Company reserves the right to change/modify the terms and conditions of Tiers, its applicability and up gradation thereof from time to time.

18. Encircle Program “Birthday and Wedding anniversary” offer will be active in member’s account for 30 days (15 days before Birthday/Wedding anniversary day and 15 days after Birthday/Wedding anniversary day). Member can avail any Birthday/Anniversary offer of their choice only once during the validity of this offer. Birthday/Wedding anniversary day offer cannot be clubbed with any ongoing offer. The offers shall vary from time to time and may be checked at the applicable store/kiosk.

19. For purchase of Tanishq products for a customer’s Birthday or Wedding anniversary, discount is UPTO 10% off on Diamond Jewellery and Gold making charges.

20. Some facilities and benefits may be offered to Members of the Titan Encircle Program by organization/s with whom the Company have some arrangements, over which Company has no control. Company does not guarantee or warrants that such benefits and facilities will be available, nor will it be liable for any loss or damage arising from the provision or non- provision, whether in whole or in part, of any such benefits or facilities. Company will not be held responsible if any of the participating brands withdraw from the Titan Encircle Program. However, in the event of any problems faced in availing such benefits or facilities, Members are requested to inform the Company.

21. At any point, the Company reserves the right to withdraw, alter/modify any or all of the membership issued. Company will have limited liability to the Encircle Member, only to the extent of the points available in the credit of the Member's account.

22. For breach of any of these terms and conditions by the Member or failure to pay for purchases made, the Member shall lose his accumulated reward points.

23. Titan reserves the right to refuse award points or redeem accumulated points, for any breach of these conditions or failure to pay for purchases.

24. Company will maintain and update in electronic form, data that is provided by Members at the time of enrolment or through subsequent contact. You herby consent and permit the Company to share your data to the Company’s parent companies, associate and affiliates, with agencies or organizations for the provision of Member services, facilities and benefits and on requirement of any Government agencies/authorities.

25. Titan Encircle Program membership will be issued solely at the discretion of the Company and the final decision on all matters relating to the membership shall rest with the Company.

26. This membership is not valid for the staff of the Company, Business Associates including staff of Business Associates of the Company, unless specially approved. 

27. Company reserves the right to change, cancel and modify the terms & conditions, reward structure relating to the Titan Encircle Program including discontinuation of the Program itself.