The Empress's Pavilion

24kt, 22kt, 18kt plain gold jewellery products or gold coins purchased from jewellers other than Tanishq, Mia by Tanishq or Zoya will be accepted for exchange at Tanishq stores, as per the following terms and conditions of the General Exchange Program ("GEP") laid down by the Company

• Only plain gold jewellery products are accepted for exchange under the GEP.
• No exchange is available for studded jewellery products (diamond/ gold jewellery product with stones).
• The product(s)will be valued after purity determination by the Karatmeter available at the store. The decision of the store on the valuation shall be final and binding.
• No cash refund will be provided for exchange.
• Products can only be exchanged at Tanishq stores and is not applicable for an online transaction.
• The calculation is an approximate estimate based on online Gold rate and will vary daily based on the gold rate of that day.
• Deductions will be applicable for exchange. For deduction details, visit your convenient store.

GEP is an exchange program providing store credit against eligible purchases and is not a gold buyback, resale, or cash purchase program. The General Exchange Program may be withdrawn or modified by the Company without prior notice. Any exceptions will be at the sole discretion of the Company.

Jewellery Products purchased from Tanishq, Mia by Tanishq or Zoya stores or the Website may only be exchanged at Tanishq, Mia by Tanishq or Zoya stores as per the following terms and conditions of the Tanishq Exchange Program (“TEP”) laid down by the Company:

• Jewellery sold through any Tanishq / Mia by Tanishq / Zoya store or the respective brand websites, as applicable, will be accepted for exchange at the Tanishq store subject to these terms and conditions.
• 24kt, 22kt, 18kt, 14kt gold and studded jewellery, and platinum jewellery will be accepted for exchange only after due examination for purity, defects, weight and originality, damage or stone defects (cracks, replacements, alterations), including the Company/Brand mark/logo. In case of any discrepancy in the product, it will not be accepted for exchange.
• For any exchange, the soft copy or hard copy of the original invoice and certificate of authenticity must be produced.
• The terms for valuation of the product are given below:

  a) Gold / plain platinum products will be valued at 100% of the prevailing metal rate at the respective store on the day of exchange.

  b) Diamonds (on studded gold / platinum products) will be valued at 100% of the prevailing stone rate on the day of exchange.

  c) Solitaire (loose solitaire / studded gold or platinum solitaire jewellery) will be valued at 100% of the prevailing stone rate if the customer buys a studded gold / studded platinum product against the exchange.

  d) Solitaire (loose solitaire / studded gold or platinum solitaire jewellery) will be valued at 90% of the prevailing stone rate if the customer buys a plain gold / plain platinum product or coin against the exchange.

  e) No exchange is available for solitaires of 5.99 carats and above.

  f) Other studded products will be valued at 80% of the prevailing value of the product on the day of exchange.

• The decision of the store on the valuation shall be final and binding.
• Any other category of products not mentioned above will need to be checked with the respective stores for the prevailing terms and conditions.
• Making charges, taxes, and any discount given on the original invoice will be deducted in full.
• The Company shall not be liable for any tax implication(s) on the customer under the TEP transaction.

The Tanishq Exchange Program may be withdrawn or modified by the Company without prior notice. Any exceptions will be at the sole discretion of the Company. For more details on the exchange, you can contact our nearby store or contact our customer care.