Terms and conditions

TERMS AND CONDITIONS

Please read this Terms & Conditions carefully before using this site. By your use of the Website you agree to the following:

Titan Global Retail LLC, a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates, which is a wholly owned subsidiary of Titan Holding International FZCO (hereinafter referred to as “Titan”, “we”, “our”, “us”, which expression shall include subsidiaries and affiliates), maintains this website with domain name https://www.tanishq.ae (collectively “Website”). The Website includes all the information, contents, communication, software, scripting, photos, images, texts, videos, graphics, music, sounds, other materials and services (collectively “Content”). Our Content is provided as a form of convenience for online visitors, customers, employees and the public (collectively “user”, “users”, “ you”, “your”, “yours”). 

In using the services provided by our Website, you are deemed to have accepted these terms and conditions (hereinafter referred to as ‘Terms & Conditions’ or ‘Contract’) listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such Terms & Conditions till the time you continue to access this Website. If you do not agree to these Terms & Conditions, please refrain from using our Website and exit immediately.

If you have any queries about these Terms & Conditions or any complaints or suggestions regarding our Website, please feel free to write to at [email protected].

In exchange for accessing, browsing and/or using this Website, you agree to be bound by these Terms and Conditions and to comply with all applicable laws and regulations, including without limitation to UAE Federal Law No. 40 of 1992 concerning the Protection of the Intellectual Work and Rights of the Author and the Implementing Regulations thereof. The Website can only be used by persons who can form legally binding contracts under applicable law. Titan reserves the right to terminate your registration and refuse to provide you with access to the Website if Titan discovers that you are incompetent to contract under applicable laws. You represent and warrant you possess the legal right and ability to enter into this contract and to use this Website in accordance with all Terms & Conditions herein. You promise to us you are old enough to enter legally binding contracts through this Website. The Website cannot be accessed by persons whose registration has been suspended or terminated by Titan for any reason whatsoever. Use of the Website is unauthorized in any jurisdiction that does not give effect to these Website Terms & Conditions, including without limitation this paragraph.

The Website is controlled and operated in whole or in part by Titan. By accessing the Website you agree that the laws and regulations of the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Website, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws. Titan makes no representations as to the appropriateness or availability of the Website Content for use in any other jurisdiction other than herein mentioned. Titan disclaims any liability in relation to its Content and reserves the right to amend or remove any Content that it may deem at its sole discretion to be necessary and to suspend or terminate your use of the Website if it deems appropriate. In using the Website, the confidentiality of your account details including password is solely your responsibility. Titan shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

While Titan provides the information on this Website to anyone, we retain copyright and all other intellectual property rights on all text and graphic images. By accepting these Website Terms & Conditions you acknowledge, having been advised hereto by Titan , that the Website Content and accompanying text and graphic images are protected in the UAE and internationally by several applicable laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Titan's Rights in individual elements of the Content, Titan or its licensors, also own a copyright in the selection, coordination and arrangement of the Content

You are hereby granted permission to view the Content on the Website, (and except where otherwise specified or provided by Titan , print a single copy of the information for your own personal use).You are also hereby granted limited permission to store files on your computer for your own personal use and to reference hypertext documents on the Website from your own documents solely for your personal use for the purpose of viewing or browsing the Website. All the aforementioned permissions shall terminate automatically and amount to default if you breach any of these Website Terms & Conditions.

Titan is not granting you any permission to use the Content other than as expressly stated in these Website Terms & Conditions. All other use of Content from the Website, including, but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another Website, reproducing the Website (whether by linking, framing or any other method), 'mirroring' the Website or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted is strictly prohibited and may not be made without Titan'sprior express written consent.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or any other tool or software. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Titan a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content however Titan desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any rights in such User Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or cause ill-repute to Titan or be contrary to law.

Titan will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Titan is and shall be under no obligation to :(i) to maintain any User Content in confidence; (ii) pay to user any compensation for any User Content; or (iii) respond to any User Content. You agree that any User Content submitted by you on the Website will not violate these Website Terms & Conditions or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Titan does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Titan the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Titan and its affiliates for all claims resulting from any User Content you submit. Titan and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.

The Website contains information and promotional programs. The products described in this Website contain market specific specifications and are offered for sale in that particular market. The promotional programs if any described in this Website are available only in the markets where they are conducted as specifically referred to within the description of the program.

The price information contained in or provided through the Website is for information purposes only and does not constitute any offer to sell the products concerned. . Prices and availability are subject to change without prior notice. Titan reserves the right, at its sole discretion, to limit the quantity of products purchased per person per household or per order. These restrictions may be applicable to orders placed by same registered account, the same credit card or orders that use the same billing and/or shipping address.

There may be certain orders that Tanishq cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Once an order is placed, it can only be cancelled before it is invoiced at our fulfilment centre. Customers can always check the status of their order from their account or using “Track your Order “option on the website. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction. Once the refund process is initiated, you will receive the refund amount directly in your account.

Titan is committed to ensuring full customer satisfaction with respect to the products available on our Website. However, if you are not happy with the product, you can choose to return the order subject to the conditions specified as herein below provided.

Returns

• Customers should initiate the return process by logging into their account and clicking on ‘Return’ in ‘My Orders’ section (or using Track my Order link on the website), not later than 15 days from the date of receipt of the product.

• All the products must be returned in their original condition, unaltered and unused with the invoice/guarantee card into the package for the return process, otherwise the Return Policy is not applicable to the said transaction.

• An additional hologram sticker and tamper evident cover will be provided for return purposes with the product during original delivery. The customer must place the product in its original packaging, and seal it with the hologram label. Place this sealed box inside the tamper evident cover and secure it. Without compliance of the above, returns will not be accepted by the shipping agent.

• A shipping agent will come to the customer's doorstep to collect the parcel. In case the customer is not available, the shipping agent will reattempt pickup at a later stage. The company would undertake quality check (QC) upon receipt of the returned product, any sign of wear and tear including but not limited to the product being resized, altered or damaged, failing the QC test , the refund will not be processed , in the event the QC test is passed, refund would be processed.

• Once the refund is initiated, the amount will be directly refunded to customer’s account via the same mode through which the transaction was made within 7-10 business days.

• Products purchased at www.tanishq.ae can only be returned through the website, while customers have the option to exchange the products at Tanishq Stores within UAE as per our prevailing Exchange policy subject to changes from time to time.

Returns due to product mismatch or damaged product/packaging.

• If a package or product delivered to you arrives damaged or there is a product mismatch, please email us at [email protected] forthwith no later than 24 hours with photo evidence of such damaged product and initiate the return process by logging into your account on the website.

• Claims for damaged, missing or mismatched items must be reported within forthwith, no later than 24 hours of receipt of your order.

• To initiate the return process, Customers should log into their account and click on return in the ‘My Orders’ section or using Track my Order link on the website..

Refund

• Upon receipt of the returned item, our Quality Assurance Team shall verify the product and Refund shall be initiated only after quality check clearance.

• Once the return has been accepted and confirmed, the customer will receive a confirmation email stating that the return has been accepted.

• Once the refund is initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made within 7-10 business days.

• Kindly note delivery charges are non-refundable for reasons whatsoever.

Exchange

Products purchased at www.tanishq.ae can only be returned through the website, while customers have the option to exchange the products at Tanishq Stores within UAE as per our prevailing Exchange policy subject to changes from time to time.

Shipping Destinations

In UAE, Titan serves to all emirates. Currently we do not ship outside UAE.

NOTE:At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.

Shipping & Handling Charges

Domestic Order: We provide shipping of products at a nominal cost

Track Order

All customers have the option to track their orders by logging into their account and clicking on ‘My Orders’ section or using Track my Order link on the website.

Time to Deliver

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.

Delivery Time for Domestic Orders

The product is delivered within 5-7 working days in UAE from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:

PLEASE NOTE:Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:OTP verification will also be done by the logistics partner
a. Emirates ID
b. Passport
 

PLEASE NOTE:Recipient needs to produce passport or Emirates ID for receiving the delivery. For any customer assistance, please write to [email protected]

Transit Insurance: All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.

Any purchase made on the website can be returned as per the Return and Exchange Policy as provided under clause 6 Delivery charges shall be nominal and the said charges shall be in AED. Kindly note delivery charges are non-refundable for reasons whatsoever

All products/services and information displayed on this site or any Titan websites, constitute an "invitation to offer". Our “acceptance” of your order will take place upon dispatch of the product(s) ordered for home delivery orders. We strive to ensure the accuracy of the product and pricing information within the website, however there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Titan has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch for any reason. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you. If there is any delay in the delivery caused due to any natural calamity, lockdown, curfew, public holiday or any other unforeseen circumstance, then you shall not hold Titan liable for such delay in the delivery of the product.

We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the website

All transactions are conducted in AED or USD through this website. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited and you agree that we shall have no liability for such price fluctuations or charges. Please click here to check the website’s payment information under FAQ. 

In the event of Value Added Tax (VAT) or any other applicable tax being levied or introduced by government authorities in a jurisdiction where products are sold or where Titan is incorporated and/or a tax resident, Titan reserves the right to charge such VAT or any other applicable tax at the prevailing VAT rate or any other applicable tax rate (as applicable) in respect of any supply of products or services. You shall pay the amount of any such VAT or any other applicable tax as an addition to the invoice value.

Titan and other trademarks, such as those of its brands, products and service names found on the Website (collectively the 'Trademarks') are owned by Titan, its parent companies, associate companies, suppliers, business associates or third parties, whether registered or unregistered and. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website without the express written permission of the relevant Trademark owner. The Trademarks may not be used in any way, including in advertising or publicity pertaining to the Products or the Website, without the prior written permission of Titan.

Your information will be dealt in accordance with our Privacy Policy. Please go through our Privacy Policy as available on our link https://www.tanishq.ae/content/privacy-policy.

PROHIBITED CONDUCT

You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree not to (i) defame, harass, stalk, threaten, abuse or otherwise violate others’ rights as defined by applicable law, (ii) harm or interfere with the operation of others’ computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses (iii) violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software, (iv) omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trade-mark, (v) transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information, (vi) download or upload files that are unlawful to distribute through the Website, (vii) interfere with or disrupt the Website or servers or networks connected to the Website, including attempting to interfere with the access of any other user, host or network, including without limitation, overloading, initiating, propagating, participating, directing or attempting any "denial of service" attacks, "spamming", "crashing", "flooding" or "mail-bombing" the Website, (viii) direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at Titan’s computer systems or otherwise, create unreasonable load upon any of Titan’s computer hardware, network, storage, input/output or electronic control devices or infrastructure, (ix) transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website, (x) falsely use a password or personal identification number during logging into the Website, or misrepresent one’s identity or authority to act on behalf of another, or (xi) violate these Terms & Conditions in any other manner.

CONTENT DISCLAIMERS

Titan does not warrant or make any representations regarding the use, validity, accuracy, or reliability of the Website or the Content or the content of any other websites linked to or from the Website. The Content of the Website is provided on an "AS IS" basis without warranties of any kind either express or implied and you agree that your use of it is at your own risk. To the fullest extent possible pursuant to applicable law, Titan disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or other warranty related to violation of third party rights with respect to the Website, the Content, the Privacy Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

Titan may revise or withdraw the Content, in whole or in part, at any time without notice. Titan may at any time revise these Website Terms & Conditions by updating this posting. By using the Website, you agree to be bound by any such revisions and you explicitly agree to periodically visit this page to determine the then current Website Terms & Conditions to which you are bound. You agree that use of the Website without periodic review of the Website Terms & Conditions shall be solely at your own risk.

EXTERNAL MATERIAL

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites. You assume sole responsibility for use of third party links.

To the fullest extent allowable under applicable laws, Titan hereby disclaims any and all liability for any losses, damages, costs, or expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, general, special, punitive, incidental or consequential loss or damages, loss of data, loss due to a virus, loss of income, loss of profits, or other loss of or damage (including costs and expenses) of any nature whatsoever (even if we have been advised of the possibility of such losses or damages), arising out of or in connection with the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

We take no responsibility for any loss or damage suffered as a result of your order online except as required by law. Any product you buy from our website is completely at your discretion and you accept that you place the order only after thorough inquiry about the product and after satisfying yourself about the product, its features, its authenticity, its usage etc. Titan is not liable for any kind of damages or losses whatsoever suffered by any customer for your decision to purchase the product online. As a condition of use of this Website, you agree to indemnify us from and against any liability, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these Terms & Conditions

These Terms & Conditions and relationship forming Contract between you and Titan will be governed by the laws of the United Arab Emirates, and You hereby agree to submit to the exclusive jurisdiction of the DIFC courts and to waive any objections based upon venue. The United Nation convention on Sale of Goods is expressly excluded from application by Titan and You.

The UAE Government has introduced Value Added Tax (VAT) effective from 1st January, 2018 at a standard rate of 5%. Titan complies with this mandate and VAT is applicable to most goods/products and services, including our delivery and warranty charges.

All product prices and services on the website are inclusive of VAT.

For all orders, customers are provided with tax invoices. Customers can also request for their tax invoice by calling Customer Support. For more information on the VAT regulation, you can visit the UAE Government Federal Tax Authority website: https://www.tax.gov.ae

We reserve the right to change the Website disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the Website. If you do not wish to be governed by the revised site disclaimer, we request you to refrain from using the Website.

If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.